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                      Refund Policy - Nebo Go
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This policy clarifies the situations in which you are entitled to a refund
when using the Nebo Go Platform. This page is a summary of the full Terms
and Conditions.

1. Full Refund Eligibility

You are entitled to a full refund to your original payment method or Nebo Go
Wallet in the following cases only:

• If you cancel an order while it is still in "Pending" status and the Vendor
  has not started preparation.
• If the order is rejected or cancelled by the Vendor or the Platform for
  any reason (e.g., no driver available, store closure).

2. Returns for Non-Food Products

• **Sealed Groceries (Cans, Cleaning Products):** You may request a return
  within 14 days of receipt, provided the item is unopened and in its
  original sealed packaging.
• **Fresh Produce and Meals (Vegetables, Meat, Restaurants):** Refunds are
  not possible after delivery, as these are perishable goods. This applies
  to all restaurant orders and fresh food items.

3. Partial Compensation (Missing or Incorrect Items)

If an item is missing or incorrect:
• You must file a complaint with photo evidence within **60 minutes** of
  delivery.
• Upon approval, compensation for the missing/incorrect item value will be:
  - Credited to your **Nebo Go Wallet** (instant).
  - Or refunded to your card within 14 business days.

4. Non-Refundable Cases

Refunds will not be issued in the following cases:
• Delivery failure due to customer absence or failure to answer the driver's call.
• Dissatisfaction with food taste or temperature (Vendor's responsibility).
• Change of mind after the Vendor has started order preparation.

For inquiries: info@nebogo.com

For full legal details, please refer to the "Terms and Conditions" in the App.

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